Crisis contact centres
If you need support within a few days!
The following Hamburg contact centres offer personal crisis support and where necessary refer you to further support offers (in descending order based on the length of their opening and consultation hours):
Social Psychiatric Service
The Social Psychiatric Service (SpD) is located in the local health authorities in all Hamburg districts. The Social Psychiatric Service offers free-of-charge counselling and help for people with mental health problems and conditions, in acute crisis situations, with suicidal thoughts, addiction problems, age-related emotional disorders, and mental disabilities, also for family members and the social environment. The team consists of physicians, psychologists, social workers and administrative staff.
Counselling, help referral and crisis intervention take place in the respective offices or where necessary in home visits. In the framework of the guardianship law and the social legislation, the staff additionally acts in a counselling, intermediary, and expert advisory capacity.
This offer only applies during the opening times of the respective social psychiatric service. In Hamburg, there are seven district authorities and therefore also seven Social Psychiatric Services which are responsible for the respective district. Your responsible authority and thus your responsible Social Psychiatric Service with addresses, telephone numbers and opening hours can be found in the Authority Finder for the City of Hamburg.
Addresses, telephone numbers and opening times of the Social Psychiatric Service can also be found in the Therapy Guide for Psychiatry and Psychotherapy of the City of Hamburg from page 86.
Psychosocial Contact and Counselling Centres
There are nine Psychosocial Contact and Counselling Centres (PSK) in Hamburg. They are open to all of those seeking advice who are at risk of or suffering from a mental illness as well as their family members. The offers of the Psychosocial Contact and Counselling Centres are free of charge and range from making contacts, to leisure activities, participation in group offers, and counselling.
The Psychosocial Contact and Counselling Centres ensure immediate counselling in the case of a crisis, open consultation hours and meeting points, anonymity (if desired) and confidentiality. More information on the Psychosocial Contact and Counselling Centres can be found on their joint website.
In the Therapy Guide for Psychiatry and Psychotherapy of the City of Hamburg, you can find the addresses and opening times of all Psychosocial Contact and Counselling Centres from page 92.
Psychiatric and psychosomatic out-patient departments
A psychiatric institute out-patient department (PIA) is an out-patient offer of a psychiatric clinic or of a general hospital with a psychiatry department. Accordingly, a psychosomatic out-patient department is an out-patient offer of a clinic for psychosomatic medicine and psychotherapy or of a general hospital with a psychosomatic department.
Many mental illnesses can be treated both in psychiatric and psychosomatic out-patient departments. Dementia, alcohol or drug dependency, schizophrenia, delusional disorders, schizoaffective disorders, and manias are generally treated in psychiatric institute out-patient departments and not in psychosomatic out-patient departments.
A list of psychiatric departments with institute out-patient departments in Hamburg can be found in the Therapy Guide for Psychiatry and Psychotherapy of the City of Hamburg from page 126. A list of the psychosomatic departments with out-patient departments can be found from page 139.
Some counselling centres offer personal crisis support.
Information on couselling centres in Hamburg and their offers can be found in the Therapy Guide for Psychiatry and Psychotherapy from page 75.
Special counselling services for people with eating disorders can be found in the Therapy Guide for Psychiatry and Psychotherapy from page 170; for those at risk of or suffering from addiction from page 144 or also at www.suchthh.de.
Specialist physicians and psychotherapists
Within their capacities, registered physicians and psychotherapists also offer support in crises.
Under Finding therapy, you can find information and links for searching for a specialist physicians or psychotherapist. A list of specialist physicians and psychotherapists can be found in the Therapy Guide for Psychiatry and Psychotherapy of the City of Hamburg from page 5.
In peer support, people with experiences of their own mental crises (patient peer counselling) and people with experiences in dealing with their own affected family members (family peer counselling) support other sufferers on the road to recovery following counsellor training.
The counselling is confidential and free of charge, and you determine the frequency and duration. You can be supported for up to half a year. You do not need to register in advance.
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